UBA secure pass – The importance of security in banking cannot (2023)

How to create and activate UBA secure pass

UBA secure pass– The importance of security in banking cannot be overstretched so long hackers and scammers are not given up any time soon.

It’s on this guise that the banks have gone extra mile to create a “Two Factor Authentication 2FA” to further provide the needed security necessary to complete transactions online without threat of any kind.

The banking industry however is not too unaware of the fact that while there seems to be improved security, hackers and scammers would always device new ways to maneuver by taking advantage of possible loop-holes to strike at any given opportunity.

On this premise, the essence of this guide is to enlighten you on how to acquire, activate then use theUBA secure passto your security advantage.

That said, if you are a UBA customer, who wished to start using the alternate channels like the Internet banking, mobile banking for your online transfers and other transactions, this guide will make a great fit for you, relax and read in between lines as I will make it even elaborate, simple and explanatory.

What is UBA Secure Pass?

The UBA secure pass is an extra security device, a soft token that aids transaction authorization using the UBA internet and mobile banking platform by generating OTP, this is quiet different from the hard token while both could serve same purpose.

The secure pass virtually has authorization status across UBA e-channels and beyond.

How to get UBA secure pass

The secure pass comes in 2.0.1 version with a user friendly interface available on two operating systems mainly Android and the iOS.

To access the secure pass, you will have to download and install it first fromGoogle Play Store, follow thislinkto download now.

Activation of the UBA secure pass

(Video) Increase your Transfer Limit on the new UBA Mobile App

It’s assumed that you’ve already downloaded and installed the app from Play Store as applied to your operating system.

Read also: Polaris bank token – A two-factor Authentication process

The next step you will need to take is activation of the secure pass without which it cannot generate OTP to aid your transaction processing when necessary.

UBA user ID

Now get this straight, to activate the secure pass, you will first of all require a “User ID” this ID could either be your Internet banking or Mobile banking ID.

Where you do not have any of these, it means you will have to first and fore most sign up for theUBA internet bankingorthe Mobile bankingby following any of the highlighted links.

Now signing up for Internet or Mobile banking means you have been using the UBA ATM card with a PIN as well, if not, visit the nearest branch and apply for a card.

To sign up for UBA Mobile banking;download and install the UBA Mobile apphere.

  • Launch the app
  • As a new user, click on register and select your country, for the purpose of this guide you will have to select Nigeria from the list of options.
  • Now, a page will display for you to choose your registration option among which you have; “Enroll with UBA card, account number/secure pass and branch activation code.”

For the first option; you can actually complete the process with your UBA card by simply inputting your card details.

For the second option; account number and secure pass, you may not be able to use this service since it’s assumed you do not have a UBA secure pass already, your account number alone cannot complete the process.

For the branch activation code; this option requires that you will have to visit the nearest UBA branch to get set up with the activation code, thereafter you are good to go.

With that out of the way now, recall it’s either you’re signed up on the Mobile or Internet banking both for UBA before you can get to activate your secure pass.

To sign up for the UBA internet banking;you need to have an active UBA debit card handy.

  • Follow thislink
  • Fill in your details as seen; account number, your ATM card details then click “Continue” otherwise follow the arrow as seen in the below image for other options.
  • Endeavor to recall your user ID as will be used in your secure pass activation either ways through internet or mobile banking.
UBA secure pass – The importance of security in banking cannot (1)

However, your UBA account may not be eligible for an OTP, in this case you will have tocontact UBAto get this resolved at once then proceed.

(Video) How increase your transfer limit with the new UBA Mobile App

Final step on activation of UBA secure pass

At this point, it’s assumed you now have a user ID having been profiled on either UBA internet or Mobile banking.

Recall, you have downloaded the secure pass already pending activation, if not do thathere.

Launch thesecure appon your device and follow the below steps:

  • Insert your ID
  • Choose your country (Nigeria) for the purpose of this guide supposed
  • Fetch the OTP being sent, insert same in the column provided and click the “ok”button.

Note:If you’d logged in with your internet banking ID, select “I’d like to request a secure pass

You will be required to provide “Security questions and answers” to complete this request, afterwards clickOK.

However, if you’d used Mobile banking ID, no security question or answer will be required for this task. Hope that’s clear? Good..

By any means if asked “Have you downloaded and installed UBA secure pass in your mobile device?,” do click “Yes.”

The next task that may appear will be “Activate your UBA secure pass identity” kindly click on“Activate UBA secure pass.”

If the activation is successful, a message will appear on your screen indicating a successful task

Creating a secure pass token PIN

Without creating a UBA secure pass token Pin, you will not be able to use the secure pass in generating a token code for transaction authorization at any point.

Haven activated your secure pass, you will be asked to set up a 4-digit Pin, by this approach create a 4-digit Pin exclusively known to you alone no other/third party should know about it for security reason, confirm the Pin for correctness in the next column and submit.

Read also: How to get Zenith bank token (eToken App) 2020/2021

(Video) UBA Internet Banking How To Enrol

Having done this, you will generate your first token code, as well had a successful secure pass activation that you desired.

Frequently asked questions on UBA secure pass

Q1. How can I enroll/register for internet banking?

Ans.You may enroll on the UBA internet banking via any of the following;

Instant self-registration:With your debit card, customers can start and finish the internet banking login page by clicking instant Self-Registration button.

Enrolment through account opening:You can instantly be enrolled by visiting any UBA business office, this can be done during the account opening.

Enrolment through business offices:As an existing customer, you can walk into any business office to fill a form to be enrolled on internet banking.

Q2. How to correct transaction limit exceeded error:

Ans.You need to confirm what limit is applicable to you, you may need to give an instruction and execute indemnity at any of the business offices for higher limits.

Q3. My internet banking has been locked as a result of wrong password, what do I do?

Ans.Kindly click on forgot password option, input your user ID and follow the screen prompts.

Q4. Can I use my soft token in place of hard token?

Ans.Yes, you can use either your hard token or soft token to complete your transaction.


(Video) Sign up on the UBA Digital Experience with ease

There are a number of concerns aboutUBA secure pass, however, this guide should serve as a lamp into solving your numerous concerns.

I’d like to hear your success story trying to set up your internet banking, Mobile banking and the secure pass for transaction authorization, let’s get talking below.

UBA secure pass – The importance of security in banking cannot (2)

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Why is my UBA account not eligible for Secure Pass? ›

Lastly, if your UBA account isn't eligible for a one-time password (OTP) login, which is a compulsory element, then you must contact UBA to resolve this. This is the only way to use the secure pass application to generate a token, which must be in line with UBA internet or mobile banking account.

What does UBA mean by Secure Pass? ›

Download UBA Secure Pass from Google Playstore or Apple Store. UBA Secure Pass is a Token Generator for Initiating/Authorizing transactions on Internet Banking. You're in! At every successful login, you are directed to the home page.

How do I get a Secure Pass on my UBA mobile banking app? ›

Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit. If I forget my hard token, can I use my soft token? Yes, you can use either your hard token or soft token to complete your transaction.

How do I get my Secure Pass for my UBA account? ›

How can I get the Secure Pass (previously called U-Token)?
  1. Download UBA Secure Pass from the app or play store.
  2. Activate the app, set your PIN and you are good to go!

How do I reset my UBA Secure Pass? ›

Kindly click on My profile >>> Security settings >>> Update My User ID. Authenticate with Secure pass / Token and click submit.

Why is my bank account locked for security reasons? ›

A bank account freeze means you can't take or transfer money out of the account. Bank accounts are typically frozen for suspected illegal activity, a creditor seeking payment, or by government request. A frozen account may also be a sign that you've been a victim of identity theft.

How do I qualify for UBA secure pass OTP? ›

How to get UBA OTP
  1. Dial *919# on your registered line, then enter 8 for 'Next' and send.
  2. Again enter '6' for Next and send.
  3. Enter 1 for 'Generate OTP' and send.
  4. Copy the OTP and use it wherever you need it.

What is a security pass code? ›

A card security code (CSC; also known as CVC, CVV, or several other names) is a series of numbers that, in addition to the bank card number, is printed (not embossed) on a card.

How do I increase my UBA transfer limit? ›

Click on “More” in the dashboard area and go to “Products & Services“ You will be taken to a page with an array of options, simply click on “Modify Transfer Limit” at the top. On the next page, you will be asked to enter your preferred transfer limit. Simply enter the daily transfer limit of your choice.

What is the USSD code for UBA? ›

*919# USSD Banking | UBA - Africa's Global Bank.

Why is my UBA mobile app not working? ›

Solutions to UBA mobile app not working

If your app is not loading or responding properly, then you will need to check and make sure that your data connection is switched on. You should also make sure that you have a valid subscription plan and make sure that it is not expired or exhausted.

Why is my UBA mobile app showing balance unavailable? ›

If your mobile app account balance is showing balance unavailable, then there is no need to panic as it happens occasionally from time to time. It may be as a result of the app undergoing an upgrade or just a mere network issue. You can log out of the app and login again or just wait a while and try again later.

How do I activate my UBA USSD code? ›

How to Activate UBA Bank USSD Code without ATM Debit Card
  1. Dial the code *919# on the phone registered with UBA. Mtn, Glo, Airtel or 9 Mobile.
  2. Select 'Account with PIN' option.
  3. Enter your UBA 10-digit Nuban account number.
  4. Create a unique USSD PIN.
  5. Then, confirm your USSD PIN.
  6. Receive a successful activation message.

How do I contact UBA customer care? ›

If you are not sure, please contact any of our customer service lines (01-2808822 or +2347002255822) or click on the chat icon on the bottom right to chat with us.

How do I unfreeze my UBA account? ›

If your UBA account was frozen, and you want to unfreeze it, then you will need to visit the nearest bank UBA branch and walk to the customer service desk. Request for your bank account to be unfreeze, and they will require a few information from you before giving you a form to fill.

How much can my UBA savings account hold? ›

Zero opening balance. Maximum single deposit of N50, 000.

How long can a bank lock your account for suspicious activity? ›

How Long Can a Bank Freeze an Account For? There is no set timeline that banks have before they have to unfreeze an account. Generally, for simpler situations or misunderstandings the freeze can last for 7-10 days.

How do I unblock my security bank? ›

In case my account gets locked, what should I do to unlock it? To unlock your account, please call our customer service hotline at 8887-9188.

Can I withdraw if my account is locked? ›

So, “NO”, you cannot withdraw money. Find out why it is locked and work with the bank and/or authorities to get it unlocked. If it's locked because of sanctions or suspected criminal activity, you will have a difficult time unlocking it until you go to trial. Will bank debit me if someone withdraw my money?

How do I register for secure OTP? ›

Login to OnlineSBI, go to profile section and click on Activate Secure OTP link. Enter the activation code received. User registration to SecureOTP app will be completed after successful validation of activation code.

What is activate secure OTP? ›

SBI Secure OTP is an OTP generation App for verifying transactions done through SBI Internet Banking and Yono Lite SBI App.

What is the meaning of OTP in UBA? ›

UBA Group. Hello, kindly be informed OTP means One-Time PIN or Password. OTP is used to authorized transactions. We will never ask you for your OTP over the phone or via mail.

How can I get my security code? ›

The security code is a four-digit number that is listed on the surface of the credit card to the upper right corner of the card number.

Where can I find my security code? ›

Your card security code (CSC), verification code (CVC), or card code verification (CCV) can be found on the back of your card and is usually three or four characters long. This code provides an additional measure of credit card security when you use your card online.

How do security passes work? ›

Security pass cards are generally what is used to enter work buildings and apartment blocks. It is more often used as a form of authentication so that the correct person is allowed to enter the building. Typically, pass cards hold only the information needed to ensure the correct person is using the system.

What is transfer limit exceeded? ›

This means that the transaction being attempted will bring the customer's bank balance below the minimum limit set by their bank or that they have exceeded their transaction limit for that day.

How can I transfer more than my daily limit? ›

What if I want to send more than my bank allows?
  1. Go to your bank branch in person. ...
  2. Call your bank to increase the limit. ...
  3. Add several smaller amounts to your balance, over a few days. ...
  4. Or, set up a transfer for the full amount and pay for it in several, smaller amounts.

How do I change my money transfer limit? ›

Decrease TPT limits

Login to NetBanking and Click on Funds Transfer tab, select "Modify TPT Limit" from the Request section., click on DECREASE.

What is the transfer limit for UBA? ›

The default limit is 200k with pin and 1m with secure pass. To increase your limit up to 5 million, you have to fulfill the e-indemnity on the app. How do I view my transaction receipt? Log into your app.

Can I activate my online banking? ›

Go to the bank's website. Click on the 'login' or 'register' button. Enter required account information, such as the account number, mobile number, branch code, and CIF number. Click the 'submit' button.

Can I activate mobile banking online? ›

Please complete registration at the ATM/ Branch/onlineSBI. At the Branch: After completing the handset validation, you can complete the registration at the Home Branch of your account, by filling up the required form.

How do I register my mobile to my bank account? ›

The easiest way is to visit any ATM of your bank. Then, on the ATM screen, select “Register Mobile Number”. Further, enter your mobile number. Finally confirm it and now your number is linked to your bank account.

How do I register my mobile to bank? ›

Go to that bank's ATM where you have your account. Insert your ATM card into the ATM machine and enter your PIN. Now, in the main menu, choose the 'Register Mobile Number' option. Now the machine will ask you to enter the mobile number that you want to link with your bank account.

What is * 919 in UBA bank? ›

With the uba bank transfer code *919#, you can send money from your uba account to another Uba account, a UBA prepaid card or another bank account. It is a safe and secure way to make financial transactions without needing to visit the bank. You can send up to a million naira with only a few clicks on your phone.

What is the code for UBA mobile transfer? ›

To transfer money from UBA to other banks using the USSD code, simply dial *919*4*account number*amount#, select the bank, and enter your PIN to authorize the transfer.

How can I check my UBA account balance? ›

*919# Account Balance
  1. No need to go to the branch to check your balance.
  2. You get your online, real-time account balance.

What to do if your mobile banking is not working? ›

Check your internet settings

Check that your phone is allowing the Mobile Banking App to access the internet, and that your internet is stable and connected. You can usually check this within your settings App on your phone, and if you get stuck try visiting the FAQ's online for your device type: Android Support.

Why is UBA internet banking not working? ›

If your app or internet banking isn't going through one of the reasons could be maybe your mobile network is bad, or slow, or probably you might be out of data. If you have an issue while having data on your phone then try restarting your phone if that will help boost your mobile phone network.

What is the new UBA mobile app? ›

With UBA Mobile Banking, you can access various banking needs in one place. These include managing your accounts, sending and receiving money, paying bills, checking your transaction history, topping up your data, and many more.

Why is my mobile banking temporarily unavailable? ›

The error message “Account Temporarily Unavailable” means there is a connection issue, or the site has been taken down for maintenance. Normally if you close the site and reopen it the message will go away, and you can continue with your transaction.

What does it mean when your bank says unavailable? ›

If your bank is listed as unavailable, it means that currently they are experiencing connectivity issues. It might last from 30 minutes to a few hours. Once the bank makes itself available again, you'll be able to use it to make payments. Helpful?

Why can't I access my available balance? ›

Funds can be unavailable to you because the bank knows that the money is already spoken for if you've scheduled an upcoming payment through its online bill pay feature. The same is true when you swipe your debit card. That money is typically deducted from your balance immediately.

What is my UBA Secure Pass? ›

UBA Secure Pass is a Token Generator for Initiating/Authorizing transactions on Internet Banking. You're in! At every successful login, you are directed to the home page. Here, you can view your account balance and transaction details.

How can I activate my UBA app without card? ›

How To Activate UBA Transfer Code Without ATM Card
  1. Dial *919*0#.
  2. Tap the 'Number 1' icon which represents the 'Sign Up' feature.
  3. Sign up for the 'Account with Pin' feature.
  4. Follow the on-screen prompts. ...
  5. Type in the pin you want to use for transferring money.
  6. You can now start with any transfer transaction!
Nov 3, 2022

What is the maximum amount in UBA savings account? ›

FEATURES. Zero opening balance. Maximum single deposit of N50, 000.

Why can't i open my Security Bank account online? ›

There are a few possibilities as to why you're not able to enroll/activate your Security Bank Online Account. Your account does not yet exist in our records. This typically happens for newly opened accounts. Your account will be eligible for online banking enrollment/activation 24 hours after account opening.

How do I request OTP from my bank? ›

The easiest way to register for the One-time PIN service is through your nearest bank branch. The bank's customer service representative will set up the One-time PIN for you if you are a registered customer with an active account. This way, every transaction relating to your account will be OTP-protected.

What is the maximum amount a savings account can take in Nigeria? ›

Instant Savings Account 1: This account type has a maximum deposit limit of N300,000 and allows for withdrawals and transfers up to a limit of N50,000 per transaction. Instant Savings Account 2: This account type has a maximum deposit limit of N100,000, but customers can only withdraw a maximum of N500,000 per day.

What is the maximum amount a savings account can receive in Nigeria? ›

The maximum amount for tier 1 savings accounts is N300,000, N500,000 to N1M for tier 2 accounts, while the limit for tier 3 savings accounts varies depending on the bank.

What is the maximum amount that can be transferred to a savings account? ›

The FDIC does this by insuring consumers' bank accounts. FDIC insurance applies to balances up to $250,000, per depositor, per account, at insured banks. If you have $250,000 or less in your savings account and the bank that holds the account goes out of business, the FDIC will reimburse you in full.

Why are banks not letting me open an account? ›

A bank can deny your request to open an account because of past accounts that were closed due to negative balances, a history of overdrafts or problems verifying your identity.

How do I activate my security online banking? ›

Go to https://online.securitybank.com/enroll.
  1. Fill-out the necessary information. Account Number. Account Type. Mobile Number. Then, click Next.
  2. An OTP will be sent to your mobile number for confirmation.
  3. Enter your OTP then Click submit.
  4. Type in your preferred username and password.
  5. Click submit.
Jul 26, 2022

What is the limit for UBA mobile app? ›

The default limit is 200k with pin and 1m with secure pass. To increase your limit up to 5 million, you have to fulfill the e-indemnity on the app.


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